Telecommunication company Telecom will be changing its name to Spark and will be launching an online TV channel. 21 February 2014 New Zealand Herald Photograph by Dean Purcell
Spark has sold a blind man an ultra-high-definition television he says he does not need and cannot afford, raising questions about the company’s sales tactics.
The man’s carer claimed Spark had taken advantage of his client, selling him the TV during a phone call he made about an unrelated matter.
After complaining about the sale, the carer was given a transcript of his client’s phone call with Spark.
“At 6 minutes and 34 seconds [into the call], [my client] agreed to sign up for the purchase of a $2500 TV. Note this is 1 minute 31 seconds from the time of suggesting a new TV. It takes me longer to decide what to have for breakfast,” the carer said.
“[I am concerned…
