Retirement investors feel their financial health is deteriorating, and many are concerned about their investments—but when they turn to their plan’s website or app for help, they are not finding what they need, a recent survey by the firm J.D. Power found.
Overall satisfaction is down 12 points (on a 1,000-point scale) this year, as 53% of retirement plan investors are now classified as financially unhealthy and 63% said they have challenges managing their accounts digitally, according to the 2022 U.S. Retirement Plan Digital Experience Study. Based on responses from more than 7,000 retirement plan participants and conducted in May and June, the study measures customer satisfaction across four factors: information and content; navigation; speed; and visual appeal.
“Retirement investors are under a great deal of financial stress right now and they…
