Bharti Airtel (Airtel) on Thursday said that it has partnered with Amdocs, a leading provider of software and services to communications and media companies, to drive 5G and Internet of Things (IoT) monetisation and enhance its end-user customer experience.
Amdocs will create a digital platform to automate and digitise Airtel’s business operations and help the operator create a single-bundled plan and bill for all its services thereby enhancing customer satisfaction.
“As Airtel transitions from a telco to a techco, we are constantly looking for ways and means to enhance our customer experience with the right use of technology solutions,” Pradipt Kapoor, Chief Information Officer, Airtel, said.
Once implemented, the platform will help customers of Airtel Black – its offering that combines all accounts into a single Airtel plan – create their own plan across multiple Airtel…
