12 August 2022
Tian Horn, Account Manager at Hyland Southern Africa
The insurance industry has always been inundated with data. It is a sector that understands what it takes to manage massive quantities of information. However, the volume of digital media today, coupled with the proliferation of information types has created new challenges.
An average insurance claim file can include gigabytes of supporting content, from scanned documents to photo streams and dashcam videos. Simply storing data and not doing anything with it does nothing to help insurers to achieve greater efficiencies and enhance customer service.
The industry relies on powerful claims management systems to support daily claims operations. But as rich digital media pours in from different channels, claims…